Creating and recording appointments for Short Term Accommodation and Respite can be complicated and confusing for many NDIS services providers.

As you may know, the Short Term Accommodation (STA) has the unit of measurement as Day and not Hours. While many case management platforms might not have the ability to adapt with the way to work as per your organisation needs. But with Comm Care full-featured case management system, you will translate these various line items into a single invoice. Saving you a significant amount of time and effort on any NDIS short term accommodation and respite process.

How do Comm care cater the STA requirements to claim the service delivery?

… Here’s the trick. By using the separate field as ‘Quantity/Qty’, you will be able to put the appointment duration in that format for this NDIS service instead of hours.

With the Comm Care case management system, you will only need to assign different staff for the same participant - for a single service delivery to be claimed. So by entering the Quantity as 1 item in one appointment and 0 in the rest of the appointments.


Suppose your participant needs to be provided 247 care with multiple staff at different times. Each staff member will have their own individual roster/shifts/appointments with prepopulated time, support service and line items, but all are claimed under a single ‘Quantity’ of Short Term Accommodation (STA) or Respite appointment using a tool like My Organisation Services within the Comm Care case management system. You will be able to add additional Assistance with self-care line items under the same service labelled as ‘STA’. helps you easily create claims for STA

This way, you will still be documenting accurate appointments and progress notes with assigned attendees and multiple line items while charging for a single ‘Quantity’. This design will help you to run staff hours effectively as their appointments are separate - although you’re claiming for a 247 appointment.

Comm Care case management system treats progress notes as an official and final document to be claimed. Progress notes are pre-populated from the appointments, and so they will be pre-populated for the staff with time and Quantity, so all they need to do is document their service delivery details.

Completing Progress Notes at the point of Care

Your staff/users will be able to complete Progress Notes at the point of care wherever they are with their mobile or tablet. Comm Care is easily accessible with any device, anywhere. So there is no need to return to the office and document the service delivery.

Furthermore, it is really important for your staff to document service delivery for you to claim those hours and for them to update their staff hours. Comm Care helps to complete basic documentation requirements stated under the Provider Payment Assurance Program.

Easy claim process in minutes!

Comm Care case management system’s ‘low-effort and versatile claim process’ saves you a tonne of time by bulk claiming and sending out statements/invoices to plan managers and participants in minutes.

Once your staff completes the progress notes, you are ready to claim for the services provided, including Short Term Accommodation (STA) claim.

After you generate the Short Term Accommodation (STA) claim like the example above, you will notice it appropriately replicates the details from the progress notes. You have one progress note with Qty = 1 and the rest 3 as 0. Allowing you to claim for single service delivery and accurately depicting each staff’s time spent on service delivery for their separate appointments, all reflected in one single invoice.

Comm Care helps you take the stress out of NDIS. With our end-to-end solution case management software, we’ve sorted out all the complications so you can focus on what matters most. If you’re looking for additional help on implementing your NDIS Short Term Accommodation system, reach out to our friendly team today.