We're launching something we should've formalised years ago.
Since Comm.care's earliest days, our best product decisions came from conversations with providers. Not focus groups or surveys—real, messy, honest chats about what's working and what isn't.Now we're making that official with our Client Advisory Board (CAB)'s first meeting on Thursday, 29 January 2026.
Why Client Advisory Boards Matter (Especially in Healthcare)
Here's the uncomfortable truth about most software companies: they build in a vacuum.
Product teams make assumptions about what providers need. Engineers solve problems that look good in demos but fall apart in real workflows. Marketing writes case studies about features nobody actually uses.
The result? Software that's technically impressive but practically useless.
In healthcare, this disconnect isn't just annoying—it's dangerous. When case management systems don't match how providers actually work, corners get cut. Documentation suffers. Care quality drops.
We've seen it happen with other platforms. Providers spend hours fighting their software instead of focusing on participants. Coordinators duplicate work because the system doesn't match their processes. Support workers avoid logging progress notes because it's too complicated.
That's not acceptable.
What Makes a Good Client Advisory Board
Not all advisory boards are created equal.
Some are just marketing exercises—handpicked cheerleaders who rubber-stamp decisions already made. Others are wish-list factories where clients demand features the company will never build.
Neither approach works.
A genuine advisory board needs three things:
1. Honest representation
We invited all of our clients to participate. Not just the big ones or the happy ones—everyone.
2. Real influence
CAB feedback directly shapes our product roadmap. If you tell us rostering is a bigger priority than integration, we listen. Your insights drive our development pipeline, not the other way around.
3. Transparent communication
We're sharing our H1 2026 roadmap themes before we build them: Plan & Budget Management, Rostering & Team Coordination, System-to-System Integration, Support at Home Program, and Claims Process Modernisation.
You'll tell us what to prioritise and why. Then we'll show you what changed based on your input.
How Our CAB Works
Meeting Cadence: Quarterly (January, April, July, October)
Time Commitment: 90 minutes, four times a year
Format: Virtual (no travel required)
Cost: Free (this is a value exchange, not a paid program)
What We'll Discuss
Each quarter, we'll cover:
- Your top challenges for the coming period (compliance changes, workforce issues, funding pressures)
- Our roadmap priorities and which features to build first
- Industry landscape shifts (NDIS pricing, DEX reporting changes, new CHSP requirements)
- Early feedback on features in development
- Wins and improvements since our last meeting
What You Get
Beyond the obvious influence on product direction:
- Early access to new features before general release
- Direct line to our product and support teams
- Recognition as a strategic partner shaping healthcare technology
- Networking with peers facing the same NDIS and aged care complexities
What We Get
Your real-world expertise.
We build software. You deliver care to NDIS participants and aged care clients. You know where the friction points are, what workflows actually look like, and which compliance requirements keep you up at night.
That knowledge is invaluable.
Our First Meeting: What to Expect
On 29 January, we're not showing up with polished presentations and scripted pitches.
We're showing up with questions:
- What's your biggest operational challenge heading into 2026?
- Where does Comm.care make your life easier? Where does it create friction?
- If you could only see us ship three things this year, what would they be?
We'll share our H1 roadmap themes and ask: "Are we focused on the right problems?"
Then we'll listen.
80% of the meeting will be you talking. 20% will be us clarifying, taking notes, and asking follow-up questions.
This Isn't New—We're Just Formalising It
If you've ever jumped on a call with us to troubleshoot a workflow issue, you've already experienced this approach.
Remember when we rebuilt the Progress Notes validation after hearing from five coordinators that the error messages were confusing? Or when we added bulk rostering shortcuts because support workers told us the one-by-one process was killing them?
Those weren't random acts of development. They were us listening and adapting.
The CAB just makes this process systematic. Instead of ad-hoc feedback trickling in, we'll have structured conversations with you—providers who care about making Comm.care better.
Who Should Join
We designed this program for providers who:
- Use Comm.care regularly and understand its strengths and limitations
- Think strategically about their operations, not just day-to-day tasks
- Want to influence how healthcare technology evolves
- Can commit to four 90-minute sessions per year
- Communicate honestly —we need constructive criticism, not cheerleading
You don't need to be our biggest client or longest-standing partner. You need to care about building better solutions together.
How to Get Involved
If you're already a confirmed CAB member, you'll receive your calendar invite and pre-meeting materials this week.
If you're interested in joining future sessions, email us at team@comm.care with "CAB Interest" in the subject line. We'll add you to our list and reach out when we open the next round of recruitment.
If you're not ready to commit but want to stay informed, we'll share CAB updates in our quarterly newsletters. You'll see what themes we're prioritising and what changed based on member feedback.
The Bottom Line
We don't build Comm.care in isolation. We build it together.
The Client Advisory Board formalises what's always made us different: genuine partnership over transactional relationships.
If you deliver NDIS or aged care services and want software that actually works the way you work, this is your chance to shape it.
First meeting: Thursday, 29 January 2026, 11:00 AM AEDT.
See you there.
Want to join future CAB sessions? Email
team@comm.care with "CAB Interest" in the subject line.
Already using Comm.care and have feedback? You don't need to wait for a quarterly meeting. Contact our support team anytime at
team@comm.care.
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