A progress note is legal documentation of services provided by your Organisation to your client. We made it easy for staff to create progress notes in Comm.care with a single click. Sometimes these progress notes are known as case notes or support logs. Whatever you call them, progress notes should follow basic documentation requirements to support the Provider Payment Assurance Program. Comm.care aims to make this process more simple for you, and eliminate the need for endless paperwork with our Progress Notes feature.

Progress notes also make the standard of care for the patient better because the history of care is available to others in their Circle, and to new support workers should they come on board.

There are two ways to create a progress note; from the Circle Timeline and from the Calendar:

From the Circle Timeline

Enter you support log on comm.care

Step 1. Go to the Circle

The quickest way to go inside a Circle is to click on Circles in the top grey bar. If you don’t see the Circle on the list, search for it by name. If you can’t find the circle on this list, it means you are not part of that particular Circle, you need to ask the Admin to grant you access.

Step 2. Go to the Timeline screen

Click on Timeline in the blue Circle’s menu at the top. From here, select Add New Document and then Progress Note

From the Calendar

Enter your support log on comm.care

Step 1. Go to My Calendar

Click on My Calendar on the the top Grey bar. In the Calendar you will see all your appointments with little red pages showing that don’t have a Progress Note associated, and green pages showing that a related Progress Note was created.

The little Green and Red pages in the Calendar are a great way to see what appointments you may have forgotten to enter Progress Notes for.

Step 3. Add a Progress Note

Complete the fields within the Progress Note. Make sure you complete these as a minimum so your Manager will love you!

Enter your support log on comm.care

  • Provided This is a drop down list to select if the care was: Provided, No Show, or Cancelled
  • Time and Date of occurrence of the service.
  • Travel Time Depending on the line item you select, and permitting that it is eligible for travel costs, you will see a field for travel time. If you have agreed to a pre-arranged amount of travel time, this will automatically populate. This field is new due to updates in the NDIS Price Guide.`
  • Related Service, Quantity and Fees charged from the Roadmap.
  • Attendees: this is a drop down list to select who attended.
  • Other fields, depending on the service type (NDIS, or DSS) Comm.care will show you their related fields.


Track you time for NDIS funding

For NDIS providers, it’s best to keep your time in check. Comm.care allows you to select the special fields you will need to enter for NDIS-funded services for your NDIS bulk claim upoad, or when you create invoices for the NDIS Plan Manager or Statement of Services to your NDIS funded client. You will need to enter the NDIS line item and related client that is receiving the service.

NDIS Line Item and NDIS Participant

NEW Now you can setup line items within an appointment and then all the related Progress Notes will have that same line item. This is perfect for support workers as it limits the chances of making mistakes when selecting the line item while creating the Progress note.

Track your funding for DSS funded services

If you are funded by the Department of Social Services (DSS) such as Commonwealth Home Support Programme (CHSP), you will notice that other fields might appear depending on the Service Type. As an example; if the Service Type is Home Modifications, you will also need to enter Total Cost (of the Home mods) and Extra Items to detail what was done.

Service Type and other DSS related fields

Remember, one of the great benefits of Comm.care is that the support workers can enter their Progress Notes on the road, no need to go back to the office and handling numerous Excel spreadsheets and Word documents. When the support workers create a progress note, Comm.care will use this information for reporting purposes for the NDIS Bulk upload, invoicing or DSS DEX interface for CHSP funded aged care services.