Welcome to Comm.care! Comm.care is your one-stop shop to help you manage the care of elderly people, or people with disabilities, in collaboration with the other organisations involved in their care, and the families and close friends of the person.

Comm.care is the place where all the information related to the person is held, is accessible 247 on any Internet-connected device, and allows for easy and direct reporting to the DSS Data Exchange. One of the goals of Comm.care is to foster a person-centred planning approach, while saving you time and allowing you to spend that saved time caring for your clients, and is ideal for NDIS and CHSP funded providers.

In this article, you will find an introduction to the structure and some features of Comm.care, while the next few pages will explain the features you have access to, and how to make the most out of them.

Your Main Menu

The Main Menu is located on the left hand side of the screen (on mobile devices, this moves to the top), and shows, in descending order, the Home button, your personal Calendar, Circles, and Organisations. This menu will expand as you click on particular items; clicking on a client’s Circle allows access to the Activity, Calendar, Timeline, Roadmap, Profile and Access options, while selecting an Organisation opens access to the Profile, Services, Circles, Documents, Templates, Staff and Reports options.

The River of News

Similar to Facebook’s News Feed feature, the River of News is a chronological order of the most recent activities that have taken place in your Circles and your Organisation.

The Calendars

There are three Calendars in Comm.care;

  • Circle Calendars: shows all the appointments relevant to that one single Participant, and is where you can create new appointments.
  • Your personal Calendar: shows in an instant the shifts scheduled for you across all your circles of support.
  • Organisation’s Calendar: here is where you can see the shifts for each staff member, which is useful if you need to find someone to cover a shift, spot double bookings or locate where they are.


On the right hand side of your Home screen is the Favourites list, wherein the Organisations you are a member of, and the Circles you have favourited will appear, for quick and easy access.


Each user, whether Staff or other person, can be assigned one or more roles, each with different permissions assigned to it. Organisational Roles are divided into Manager, Staff and Volunteer, the Roles in Circles are Coordinator, Service Provider, Service Aid, and Admin roles, while other roles include Guardian, Carer or Person.

Admin assistant role Admin

Admins coordinate the administrative work for their organisation. Admins can update the Circles profile and create appointments. They do not have access to personal information, such as service events and personal plans. They will be able to update Staff Profiles in their Organisation.

Coordinator role Coordinator

Coordinators coordinate all services provided to the Client by their organisation. They have full access to service plans, can read and modify all Documents, and comment on them.

Service provider role Service Provider

Service Providers provide direct support to the Client. They are trained professionals who have access to daily administrative information, as well as the client’s personal information. They can read all Documents and comment on them.

Service provider Aid

Aids provide direct support (i.e. a service) to the Client. They have access to daily administrative information, but do not have access to complex information, such as personal plans.

The Informal Circle of Care

Person Person

This role is given to the person that receives the services. Can read all documents and comment on them. They can also update notes.

Guardian Guardian

This role is given to the person that is legally responsible for the client. The Guardian can give access to the Circle to individual users such as family and friends. The guardian can also, if your organisation agrees, grant access to the Circle to other organisations that provide services to the client.

Carer Carer

This role is given to the person that looks after the client just out of love, like a good neighbour, close friend or family relatives. Can read all documents and comment on them. They can also update notes.

Both Carers and Guardians can read and comment on the Documents that an organisation has created, only if the organisation gives them access. If you wish to gain access to these Documents, please contact the organisation directly.

See: How do I add a Carer, Guardian or other Person to a Circle?