Legal
Privacy Policy
Last revised: 8 April 2017
Pnyx Pty Ltd (“Pnyx”, “we”, “us” or “our”) is firmly committed to privacy and is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy describes how we collect, use, hold and disclose personal information in connection with the Comm.care platform and our related services.
1. What is Personal Information?
Personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and other identifying information. It may also include information about your use of our services, communications with us, and information provided by other users about you.
2. What Information is Collected?
We collect contact information (name, email, phone number), usage patterns and analytics data, uploaded content metadata, communications you send to us, and information provided by other users of the platform. We also collect cookies and similar tracking technologies to improve your experience on our platform.
3. Why Do We Collect, Hold, Use and Disclose Personal Information?
We collect personal information to provide and improve our services, communicate with you about your account and our services, comply with our legal obligations, and to personalise your experience. We will not use your information for purposes beyond those described in this Privacy Policy without your consent.
4. Sharing Personal Information with Third Parties
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. We may share information with vendors and service providers who assist in operating our platform, in the event of a business transaction (such as a merger or acquisition), or where required by law.
5. Updating Your Personal Information
You may update your personal information at any time by logging into your account and editing your profile. If you need assistance updating your information, please contact us at privacy@pnyx.com.au.
6. Accessing Your Personal Information
You have the right to request access to the personal information we hold about you. To make an access request, please contact our Privacy Officer at privacy@pnyx.com.au. We will respond to your request within a reasonable timeframe.
7. Denied Access to Personal Information
In some circumstances, we may need to deny access to personal information. This may occur where providing access would unreasonably impact the privacy of others, where the information relates to legal proceedings, or where providing access would be unlawful. We will provide written reasons for any denial of access.
8. How You Can Complain About a Breach of Privacy
If you believe that we have breached your privacy, please contact our Privacy Officer at privacy@pnyx.com.au. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such notification constitutes acceptance of the updated Policy.
Contact our Privacy Officer
For any privacy-related enquiries or complaints, please contact us at privacy@pnyx.com.au.