Onboarding
Up and running in 30 days — or your money back
Every new Comm.care client starts with a structured onboarding program. A dedicated Pnyx team member works through setup with you hands-on, using your data.
Not a self-serve trial. Not a generic walkthrough. A guided program that gets you to your first invoice — and if it's not the right fit, we refund everything.
Packages
Choose your onboarding path
All Starter packages include a 30-day money-back guarantee. If Comm.care isn't the right fit, you get a full refund — no questions asked.
CMS Starter
one-time · 30-day money-back guarantee
For new providers getting started with the Care Management System.
- 4 guided sessions over 30 days
- Session 1 within 24 hours of signup
- 4-week CMS Bootcamp email sequence
- 30 days email support — questions answered within 1 business day
- First Circle of Care → first invoice
QMS Starter
one-time · 30-day money-back guarantee
For providers getting started with the Quality Management System.
- 60-minute setup call within 24 hours
- Pnyx uploads your existing risk & incident registers
- QMS Bootcamp email sequence
- Day 14 checkpoint call
- 30 days email support
CMS + QMS
one-time · 30-day money-back guarantee
For providers subscribing to both products. QMS setup is incorporated into the CMS Starter engagement.
- Everything in CMS Starter
- QMS setup call incorporated
- Register upload by Pnyx
- Combined Bootcamp sequences
- 30 days email support across both products
For established providers
CMS Migration
Already running with clients on another system? Pnyx configures your full organisation — every client migrated, every staff member onboarded, every service configured, integrations connected. We do the heavy lifting.
CMS Starter — Session breakdown
Four sessions. Thirty days. One operational business.
Every session is hands-on with your real data — not a generic demo. A Pnyx team member works through each step with you, and the Bootcamp email sequence reinforces each topic between sessions.
Foundation
Day 0 · 60 minOrganisation profile, services, funding sources, staff profiles, accounting setup
First Client
Day 7 · 60 minFirst Circle of Care, participant setup, support plans, documents
Roster
Day 14 · 30–45 minRostering your first client, organisation calendar, validating billable hours
Invoice & Payroll
Day 21 · 40 minFirst invoice run (NDIA / plan-managed / self-managed), timesheet export
Day 30 — Outcome
Activated and operational, or full refund. Your choice.
Risk-free
30-day money-back guarantee
We're confident enough in Comm.care to back it with a full refund.
If at the end of 30 days Comm.care isn't the right fit — for any reason — we cancel your account and refund the onboarding fee in full. No fine print.
Frequently asked questions
Why is onboarding mandatory?
Comm.care is a comprehensive platform — services, rostering, invoicing, and compliance all need to be configured correctly from the start. Providers who go through structured onboarding get to their first invoice significantly faster. NDIS and aged care are complex industries to set up correctly — we've made onboarding mandatory because it works, and we back it with a full refund if it doesn't.
What if I'm not ready yet — I don't have any clients?
That's fine. We won't start the onboarding clock until you have a first client ready to go. In the meantime you'll receive platform orientation, help articles, and a check-in at the 4-week mark. When your first client arrives, we book Session 1 within 24 hours.
I already have clients on another system. Which path is right for me?
CMS Migration. Rather than onboarding one client at a time, Pnyx configures your full organisation — every client, every staff member, every service — and delivers a go-live. Contact us and we'll scope it out.
What does the money-back guarantee cover?
If Comm.care isn't the right fit at the end of your 30-day onboarding period, we cancel your account and refund the onboarding fee in full. No fine print, no partial refunds.
What if I subscribe to both CMS and QMS?
The combined onboarding is $900 — less than the two programs separately. The CMS Starter sessions run as usual, and the QMS setup is incorporated into the same engagement, either as a second call or an extended session depending on complexity.
What happens after onboarding?
Once you're operational you move to ongoing subscription. Your account manager stays in touch with quarterly check-ins, and you'll have access to the Help Centre, Tutorial Library, and email support whenever you need it.