Terms and Conditions

These Terms and Conditions govern your use of the Comm.care platform provided by Pnyx Pty Ltd. By creating an account or using the Services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. About Pnyx

Pnyx offers integrated, cloud-based software solutions for community care organisations. Our services include Case Management System, Quality Management System, and Managed Policies and Procedures through a SaaS model.

2. Creating an Account

To access the Services you must create an account. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You must immediately notify Pnyx of any unauthorised use of your account.

3. Subscription to Use the Services

By subscribing to our Services, you agree to pay the applicable fees as listed on our pricing page. Your subscription will automatically renew at the end of each billing period unless cancelled in accordance with these Terms.

4. Optional Add-Ons

Pnyx may offer optional add-on services including Managed Policies and Procedures packages. These are offered at additional cost and are subject to separate terms as outlined at point of purchase.

5. Provision of Services

Pnyx will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for planned maintenance windows and circumstances beyond our reasonable control.

6. Term

These Terms commence on the date you first access the Services and continue until terminated in accordance with these Terms.

7. Payment of Fees

Fixed monthly fees are charged in advance. Usage-based charges are billed monthly in arrears. Add-On Subscriptions are paid monthly in advance with automatic renewal. Current pricing is available on our website.

8. Your Obligations

You must not use the Services for any purpose other than your legitimate internal business purposes. You must maintain confidentiality of passwords, comply with applicable laws, and not attempt to circumvent any security features of the platform.

9. Invoicing and Payment Summaries

Pnyx will provide invoices and payment summaries as required under Australian law. All prices are in Australian Dollars (AUD) and include GST where applicable.

10. Minimum Services Availability

Pnyx targets 99.5% uptime for the platform. In the event of extended outages, Pnyx will notify affected users and work to restore service as quickly as possible.

11. Liability

Our aggregate liability for loss to you is limited to the aggregate of the fees paid by you for the Services in the month (or part thereof) preceding the event giving rise to the loss. Pnyx is not liable for indirect, consequential, or special damages.

12. Security

Pnyx employs industry-standard security measures including encryption, firewalls, and access controls to protect your data. All data is stored in Australian-based cloud infrastructure.

13. Confidentiality and Privacy

Pnyx treats all client data as confidential and will not disclose it to third parties except as required by law or as described in our Privacy Policy. We are bound by the Australian Privacy Principles.

14. Intellectual Property

All intellectual property in the Services, including software, documentation, and platform design, remains the property of Pnyx. Your data remains your property.

15. Termination

Either party may terminate these Terms with 30 days' written notice. Pnyx may terminate immediately if you materially breach these Terms and fail to remedy the breach within 7 days of written notice.

16. Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, government actions, or network outages.

17. Disputes

The parties agree to attempt to resolve any dispute through good faith negotiation before resorting to formal dispute resolution. These Terms are governed by the laws of New South Wales, Australia.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

Questions about these Terms?

If you have any questions about these Terms and Conditions, please contact us at team@comm.care or call +61 2 8378 1818.