Quality Management System
Healthcare Quality Management System
Manage incidents, complaints, and risks in one platform built for community care and aged care providers — to ensure compliance and improve care quality.
Fast Incidents & Complaints Resolution
Manage and resolve incidents and complaints quickly, ensuring the best quality of care for your clients.
Effective Compliance Management
Track and manage incidents, risk and complaint resolution processes, staying compliant and ready for audit.
Data-Driven Insights & Reporting
Leverage real-time analytics to identify trends, improve service quality, and minimise risks across your organisation.
Incidents & Complaints
Stay Compliant with Zero Stress
Log incidents and complaints quickly using best-practice templates, then track resolution from start to finish — all in one place.
- Log incidents and risks using best-practice templates created by the Pnyx team
- Create or customise templates to match your organisation's unique needs
- Log and manage from any device — laptop, mobile, or tablet
- Real-time reporting and analytics dashboard
- Audit-ready records at all times
Complaint Management
Turn Complaints into Opportunities
Give participants a safe, easy way to raise concerns — and give your team the tools to resolve them properly and on time.
- Clients can submit complaints anonymously
- Centralised view of all complaints with flexible filters
- Assign complaints and tasks to specific staff and track resolution
- Automated notifications and escalation workflows
- Full audit trail for every complaint
Reporting
Keep Your Team Audit-Ready
Leverage real-time reporting and analytics to identify trends, improve service quality, and minimise risks across your organisation.
- View all incidents, risks, and complaints in a single dashboard
- Export detailed reports and snapshots for audit requirements
- Generate dynamic graphs to analyse trends and visualise improvements
- Role-based access permissions for sensitive information
- Secure, Australia-based cloud storage
Worker Screening
Track Worker Compliance Automatically
Keep your team compliant with centralised credential tracking and automatic renewal reminders — so nothing slips through the cracks.
- Track NDIS Worker Screening Checks, police checks, and clearances in one secure place
- Automatic reminders before checks expire
- See staff compliance status at a glance with a live dashboard
- Store certifications and qualifications securely
- Supports CHSP and aged care screening requirements
Pricing
$120/month
Includes the first 5 Circles and 2 Users. Add additional Circles at $7 each and Users at $5 each.
Trusted by 800+ organisations across Australia
References
Don't just take our word for it
See what our clients are saying about us.
“I'm so glad that Comm.care automatically update the latest NDIS price guide for us. Let the magic happen, I love it.”
Jodie Green
Team Leader, Yerin Eleanor Duncan Aboriginal Health Services
“I haven't done a Data Exchange bulk upload in years, Comm.care handles all our CHSP reporting.”
Tory Winsall
Team Leader, Gunditjmara Aboriginal Cooperative
“During the auditing, I show Comm.care to the auditor and they were very impress.”
Navdeep Singh
Director, Prime Care4u Services
Frequently asked questions
What is Pnyx Quality Management System?
Pnyx's Quality Management System is an all-in-one platform designed to help community healthcare providers efficiently manage incidents, complaints, and risks.
Is Pnyx available on all devices?
Yes, you can access Pnyx Quality Management System from any device — desktop, tablet, or mobile — via Google Play and the App Store.
Will I be charged for inactive users?
We only charge for staff accounts with activity during the month.
How secure is my client's data?
Your data is stored in a secure, Australia-based cloud system with role-based access controls to prevent unauthorised internal and external access.
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