Support at Home Associated Providers
Deliver Support at Home services for a registered provider, with less admin
Software for community care organisations working as a Support at Home associated provider (previously called a subcontractor). Keep your invoices and quality records in one place, so the registered provider gets what it needs and you do the work once.
- Allied health, personal care, domestic assistance and transport
- Clear invoices for the registered provider
- Incidents, risks, complaints and worker checks in one place
Trusted by 800+ organisations across Australia
The basics
What is an associated provider?
An associated provider delivers Support at Home services on behalf of a registered provider, under an arrangement with them. You don’t have to be a registered provider yourself.
The registered provider remains responsible for the quality and safety of the services you deliver, and must oversee them. That’s why they’ll ask you for clear invoices and good records.
Everything in one place
Three things you need
Client Fee for Service
Claim-ready invoices
Record the services you deliver and send the registered provider a clear invoice they can claim from. Less re-keying, less back-and-forth.
See invoicing →Quality Management System
Quality records
Incidents, risks, complaints and worker checks, all in one place. Ready when the registered provider asks.
Explore the QMS →Care Management System
Your own account
Your clients, staff, appointments and notes stay in your own Comm.care account, separate from the registered provider’s systems.
Explore care management →Getting paid
How billing works
Four steps. You do your part once, and the registered provider gets an invoice it can work with.
- 1
You deliver
Your team delivers the service to the older person, as agreed with the registered provider.
- 2
You record it
Log what was delivered in your own Comm.care account.
- 3
You send a clear invoice
Comm.care turns those records into an invoice for the registered provider, line by line.
- 4
They claim
The registered provider makes the claim, and pays you under your arrangement.
Be ready
What the registered provider will ask of you
The registered provider has to oversee the services you deliver. In practice, that means questions about your workers and your records.
Having the answers in one place makes those conversations shorter, and makes you an easier partner to work with.
See how the QMS keeps these records →Worker screening
Your workers are aged care workers of the registered provider, so expect to show they’re screened and suitably trained.
The Aged Care Code of Conduct
Your workers must follow the Code of Conduct. Expect to be asked how you make sure they know it.
Incident records
Expect the registered provider to want to know about incidents quickly, and to see what you recorded.
Complaint records
Expect to share complaints about the services you deliver, and what you did about them.
Risk management
Expect questions about the risks in the services you deliver, and how you manage them.
Pricing
Simple monthly pricing
Start with what you need. Each plan includes 5 Circles of Care (client profiles) and 2 Users.
Care Management System
Your account, clients and invoicing
from $40
per month
Quality Management System
Incidents, risks, complaints and worker checks
$120
per month
Extra Circles of Care are $7 and extra Users $5 a month, shared across both. Prices in AUD, excluding GST. See full pricing →
Frequently asked questions
Do associated providers have to be registered providers?
No. Associated providers don’t have to be registered providers. They deliver services under an arrangement with a registered provider.
Who is responsible for the services an associated provider delivers?
The registered provider. It remains responsible for the quality, safety and compliance of the services you deliver, and must oversee them.
Do my workers need to be screened?
Yes. People you employ or engage to deliver funded services are aged care workers of the registered provider. They must be screened, suitably trained and follow the Aged Care Code of Conduct.
What rules do associated providers follow?
You must deliver funded aged care services in line with the Aged Care Act, the Aged Care Rules and your arrangement with the registered provider, and uphold the Statement of Rights.
Will the older person know we deliver their services?
Yes. Registered providers must list the services you deliver in their service agreements, and name you on the person’s monthly statement.
Is there training for associated providers?
The Aged Care Quality and Safety Commission’s online learning, Alis, is free to associated providers.
General information, not legal or compliance advice. Always confirm your obligations with the Aged Care Quality and Safety Commission.
Free guided tour
See how Comm.care keeps your invoices and records in one place
We’ll walk you through invoicing and quality records for the services you deliver. Less time, less complexity.
- 40-minute personalised walkthrough
- Tailored to the services you deliver
- Bring your questions — no obligation
Get a free tour
Book a 40-minute personalised walkthrough.