NDIS Mandatory Registration
NDIS Software for SIL and Specialist Behaviour Support Providers
Supported Independent Living and specialist behaviour support must be delivered by registered NDIS providers. Registration gets you through the door — your records keep you there.
- SIL: registration group 0138, required from 1 July 2026
- Unregistered SIL providers: apply by 1 October 2026
- Specialist behaviour support: registration required
Trusted by 800+ organisations across Australia
The hard part
Can you show how you deliver support — not just describe it?
Policies say what you intend to do. Your records show what you actually did — on every shift, for every participant, in every home.
And registration isn’t a one-off. Providers must keep meeting the Practice Standards to remain registered, so the evidence has to exist every day, not just in the weeks before an audit.
A 24/7 service usually means:
- Many workers across rotating shifts, often in more than one home
- Several participants sharing a home, each with their own supports and funding
- Frequent handovers, where information is easily lost
- Incidents that need a fast, visible response
- Claims across many hours, participants and line items
When that’s spread across paper notes, spreadsheets, group chats and inboxes, it’s not a people problem. It’s a systems problem.
Everything in one place
Three things you need
Policies & Procedures
NDIS Certification Package
Tailored policies and procedures for providers who offer more complex or higher-risk supports — kept up to date when the rules change.
See the packages →Quality Management System
Incidents, risks, complaints and staff checks
Incidents, risks, complaints and staff checks — all in one place. Less paperwork, less chasing.
Explore the QMS →Care Management System
One record for every participant
One record for every participant — rosters, notes, incidents and claims.
Explore care management →Supported Independent Living
Unregistered SIL providers must apply by 1 October 2026
Since 1 July 2026, SIL must be delivered by a registered NDIS provider, under registration group 0138 – Assistance with supported independent living. Registered SIL providers must meet the core module of the NDIS Practice Standards and the new SIL module.
How Comm.care helps SIL providers
- Rostering for 24-hour services, with a roster you can filter by home
- A Circle of Care for each participant, with role-based access
- Progress note validation for location, clock in and clock out, and line items
- NDIS bulk claims built from the services your team has recorded
Which pathway are you on?
- Registered, with group 0115
- No need to apply. Your registration was varied to include 0138, and you must meet the SIL Practice Standards now.
- Unregistered, delivering SIL, not yet applied
- Submit a valid application for 0138 before 1 October 2026 to keep delivering while it’s assessed.
- Planning to start SIL
- No transition window. If you apply after 1 July 2026, you can’t deliver SIL until the Commission decides.
Check your pathway on the NDIS Commission’s SIL registration page.
Specialist Behaviour Support
Two providers, one person
When a person in SIL has a behaviour support plan, the practitioner writes the plan and the SIL team lives it — on every shift, in the person’s home. The plan is only as good as the information coming from the home, and the home is only as safe as the plan it follows.
How Comm.care helps you work as one team
- Bring the practitioner’s organisation into the Circle of Care, with the person’s signed consent
- Decide what the other organisation can see
- Share one version of the plan as a Care Instructions document
- Flag serious or reportable incidents so Circle members and managers are alerted
Behaviour support practitioner
Assesses the person’s needs, develops the behaviour support plan, trains the implementing provider, and reviews the plan at least every 12 months.
SIL provider (implementing)
Collaborates on the plan, records the data the practitioner asks for, and — for regulated restrictive practices — gets authorisation and submits monthly reports.
Restrictive practices used outside the plan
Unauthorised use is a reportable incident, due to the NDIS Commission within 5 business days — or 24 hours if the person was harmed.
Frequently asked questions
What is the deadline for unregistered SIL providers?
Existing unregistered providers already delivering SIL must submit a valid registration application by 1 October 2026 to keep delivering while it’s assessed.
I’m already registered with 0115. Do I need to do anything?
You don’t need to reapply — your registration was varied to include 0138. You must meet the SIL Practice Standards now, and update your billing to 0138.
Do sole traders need to register for SIL?
Yes, if they’re delivering, managing and coordinating supports that meet the SIL definition.
Who lodges a behaviour support plan with the NDIS Commission?
The specialist behaviour support provider lodges the plan. The implementing provider then activates it, lodges evidence of authorisation, and completes monthly reports on the use of restrictive practices.
What happens if a restrictive practice is used outside the plan?
It’s unauthorised, and must be reported to the NDIS Commission as a reportable incident within 5 business days — or within 24 hours if the person was harmed.
Can two organisations share one person’s records in Comm.care?
Yes. With the person’s signed consent uploaded, another organisation can be added to their Circle of Care, and you control their access to your information. The other organisation needs its own Comm.care account.
Will Comm.care lodge my registration application?
No. Comm.care won’t lodge your application or anything else with the NDIS Commission. It gives your team one connected record of how support is delivered.
General information, not legal or compliance advice. Always confirm your obligations with the NDIS Quality and Safeguards Commission.
Free guided tour
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We’ll walk you through rosters, notes, incidents and claims for the services you deliver. Less time, less complexity.
- 40-minute personalised walkthrough
- Tailored to the services you deliver
- Bring your questions — no obligation
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